When I started my career, “User Experience Design” wasn’t even on the map. Think of me as a digital explorer who’s genuinely older than Google 😎
Back then, the internet was just a little cute baby, and nobody talked about websites in terms of experience. My toolkit was history books and inquisitive research, not apps and UI dashboards.
Each step since then has been about blending storytelling, extended research, and hands-on discovery in publishing, finance, telecom, and, finally, service design. Today, my approach is about mixing a human touch with product logic, connecting teams, and challenging norms to create services that actually get people talking and doing. Good flow is everything!
UX and Service Design:
Product Design • Service Design Processes • Project management • Strategic reasoning • Design Thinking • Roadmapping • Leading & Managing Stakeholders • Business vs Design Analysis • Problem-Solving • User-Centered Design •User Flows • Journey Mapping• Information Architecture • Heuristic Evaluation • Service Blueprinting • Minimum Viable Product (MVP) • User Scenarios • Storytelling• Prototyping• Heuristic Evaluation • Metrics and KPIs • Personas Development • Workshop facilitation • Group facilitation • Omnichannel User ExperienceUX Research:
User Insights • User Research • Qualitative Research • Quantitative Research • User Interviews • Usability Testing • A/B Testing • Heatmaps • Competitive Analysis • Empathy Mapping • Feedback Collection • Remote Testing • Usability Reports • User Needs Assessment • Journey Mapping
Tools:
Figma • Sketch • Mural • Miro • HotJar • Clarity • Maze • Typeform • Lookback • MockFlow • PhotoshopLanguages:
Polish (Native) • English (B2)• Joanna ‘Wave’ Sabak • j.b.sabak@gmail.com • tel. (351) 924-706-735 •
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